FAQ

What's your return policy?

All sales are final.  We don't accept any returns or exchanges.  Please reach out with any questions prior to purchase to ensure perfect fit.

What's your shipping policy?

Orders usually ship the next business day, but it may take up to 5 business days to ship your piece. This does not apply to custom orders, those require a 2-4 week production time.

How do custom orders work?

Commissions & custom orders must be paid in full before the item is started.  

Most customs are completed in 2-4 weeks, but usually sooner!

I will not reproduce another designers work.  

For more information on custom orders, please go to the custom order page

How do I wash my CD?

All pieces must be washed by hand with a gentle soap (I would recommend a gentle shampoo such as baby shampoo!) and dry flat.  Never put your CD in the wash, most pieces are too delicate for this.  

Styling & Artists Pulls/ Collaborations/ Stocking CD

Email us at shop@crandallduffy.com

Is this sold out piece going to be restocked?

It depends on the piece, please email us at shop@crandallduffy.com with the specific piece you are interested in and we'll get back to you!

How can I get the product in a different size?

For custom orders, leave your size in the notes section at checkout.  If it's a ready-made piece, email us with your size & specific piece, we can possibly produce one in your desired size!

"How do I make (...)" "Can you send me the pattern for (...)" 

I will never give out the patterns for my pieces.  I make each pattern by hand, which involves hours of perfecting.  I encourage you to support the artists you like enough to ask this question.

My package never arrived/is lost/etc

We are not responsible for parcels once they leave our hands. Please ensure your orders are entered correctly.